Resolved -
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
Dec 3, 11:38 MST
Update -
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
Dec 3, 11:37 MST
Monitoring -
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
Dec 3, 11:36 MST
Update -
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
Dec 3, 11:35 MST
Identified -
Important Update for EYEMED providers: How to Submit Your Vision Claims
Due to a widespread connectivity issue with EyeMed, we want to ensure you have the most accurate and efficient options for submitting your vision claims.
Electronic submission options:
For In-Network Providers - In-network providers can submit claims electronically through the EyeMed Provider Website: https://www.eyemed.com/en-us/provider
This is the fastest and most efficient method and does not require third-party software.
Providers should confirm that their provider portal access is fully set up with the payer before submitting claims.
For Members Using Out-of-Network Providers - If you received services from an out-of-network provider, you can request reimbursement using one of the following methods:
- Online Submission - Submit an electronic claim form through your Member Web account.
- Mail, Fax, or Email - Send your completed claim form and itemized paid receipts to:
Mail:
First American Administrators, Inc.
Attn: OON Claims
P.O. Box 8504
Mason, OH 45040-7111
Fax: 866-293-7373
Email: oonclaims@eyemedvisioncare.com
Submitting Through Us - You may still choose to submit your claim through our office.
However, please note:
- Claims submitted through us will be processed as paper claims.
- Paper claim processing fees apply.
- Processing times may be longer compared to direct electronic submission.
For the fastest reimbursement, we encourage using the electronic options listed above.
Dec 3, 11:34 MST
