This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
Posted Dec 03, 2025 - 11:38 MST
Update
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
Posted Dec 03, 2025 - 11:37 MST
Monitoring
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
Posted Dec 03, 2025 - 11:36 MST
Update
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
Posted Dec 03, 2025 - 11:35 MST
Identified
Important Update for EYEMED providers: How to Submit Your Vision Claims
Due to a widespread connectivity issue with EyeMed, we want to ensure you have the most accurate and efficient options for submitting your vision claims.
Electronic submission options: For In-Network Providers - In-network providers can submit claims electronically through the EyeMed Provider Website: https://www.eyemed.com/en-us/provider
This is the fastest and most efficient method and does not require third-party software. Providers should confirm that their provider portal access is fully set up with the payer before submitting claims.
For Members Using Out-of-Network Providers - If you received services from an out-of-network provider, you can request reimbursement using one of the following methods:
- Online Submission - Submit an electronic claim form through your Member Web account. - Mail, Fax, or Email - Send your completed claim form and itemized paid receipts to:
Mail: First American Administrators, Inc. Attn: OON Claims P.O. Box 8504 Mason, OH 45040-7111
Submitting Through Us - You may still choose to submit your claim through our office.
However, please note: - Claims submitted through us will be processed as paper claims. - Paper claim processing fees apply. - Processing times may be longer compared to direct electronic submission.
For the fastest reimbursement, we encourage using the electronic options listed above.